1. Custom-Made & Bespoke Garments
Due to the personalized nature of bespoke and made-to-measure garments, custom-made products are generally non-refundable once production has started.
This includes products customized with:
- Body measurements
- Garment measurements
- Fit preferences
- Fabric selections
- Monograms or embroidery
- Custom styling options
We may offer reasonable alterations when sizing issues are related to tailoring workmanship or verified measurement discrepancies.
2. Ready-Made Products
Ready-made products may be eligible for return or exchange within 7 days of delivery, subject to approval.
Returned items must:
- Be unworn and unused
- Be in original condition
- Include original packaging and tags
- Not be altered, washed, or damaged
Certain products such as ties, cufflinks, accessories, discounted items, clearance products, and personalized items may not be eligible for return.
3. Deposits & Partial Payments
Deposits paid for bespoke tailoring, made-to-measure garments, fabric sourcing, appointments, or production reservations may be non-refundable.
Once fabrics are cut, materials are ordered, or production has begun, cancellation requests may no longer qualify for refunds.
4. Order Cancellation
Orders may only be canceled before production, fabric cutting, or shipment preparation has started.
Approved cancellations may be subject to:
- Processing fees
- Payment gateway transaction fees
- Fabric sourcing costs
- Administrative charges
5. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We may request:
- Order number
- Photos of the item
- Packaging photos
- Description of the issue
Approved cases may qualify for replacement, alteration, store credit, or partial/full refund depending on the situation.
6. Refund Processing Time
Approved refunds are typically processed through the original payment method used during checkout.
Processing times may vary depending on:
- Payment provider
- Bank processing times
- International payment networks
- Currency conversion procedures
7. Payment Providers
Payments processed through third-party providers such as Stripe, Opn Payments (Omise), PromptPay QR, mobile banking, or other financial institutions may also be subject to those providers’ terms and processing policies.